HSMAI Commercial Optimization Summit

About this event

The HSMAI Commercial Optimization Summit is set to take place at The Leela Ambience Gurugram Hotel & Residences in Gurgaon, India. This one-day event is designed for hospitality professionals to connect, share best practices, and build meaningful relationships with industry experts and peers. The summit creates a collaborative environment for participants to expand their professional networks and gain valuable insights that can be implemented in their respective hotels. Attendees can expect to explore emerging innovations, market dynamics, and customer preferences with insights from notable speakers, including Rajat Wahi, President of HSMAI Asia Pacific and Global Chair of HSMAI Academy.The event features a diverse lineup of sessions led by industry leaders. Key presentations include 'Unlocking Profit Potential: Data Insights for Indian Hotels' by Amit Peshawaria from Lighthouse, which focuses on utilizing data analytics to enhance operations and revenue. Puneet Mahindroo, CEO of Rev-Mantra, will present 'Integrating Tech into Your Restaurants', discussing the impact of technology on restaurant efficiency and customer satisfaction. The power of storytelling in hospitality will be explored in a panel discussion featuring experts from Radisson Hotel Group and IHCL, emphasizing the importance of crafting authentic narratives to engage guests. Additionally, Shaurab Kapadia from Google will reveal 2024 travel trends, providing crucial data on consumer behaviors and preferences.Other significant sessions include Presley Barretto discussing MICE insights and sourcing trends, and Grosic from HSMAI South-East Asia focusing on how associations can support professionals in the hospitality sector. The summit will also cover topics such as digital marketing strategies for driving direct bookings, hyper-personalization through big data and AI presented by C.S. Ramachandran, and the challenges and opportunities of expanding international hotel chains into Tier 2 and Tier 3 cities