India CX Summit & Awards

About this event

The India Customer Excellence (CX) Summit & Awards is set to take place at the Radisson Blu Mumbai International Airport, and it promises to be a landmark event poised to revolutionize the customer engagement landscape. This summit is not merely a gathering; it is a transformative experience that brings together key stakeholders from various sectors including Banking, Insurance, and Telecom across India, creating a high-profile platform for exchanging insights and strategies aimed at enhancing customer service excellence. Organized by Synnex Group, this event has established itself as one of the most impactful in the realm of customer experience (CX), consistently attracting top industry leaders and innovators who are keen on driving customer-centric transformations.Attendees will have the opportunity to learn from expert speakers who are at the forefront of shaping the future of customer engagement. Notable speakers include the Head of Loyalty CRM from ITC Hotels, the Chief Experience Officer from Shriram Automall, and the Head of Customer Service from Panasonic, among others. The summit's agenda is crafted to inspire and challenge participants through a series of compelling sessions exploring various themes such as the changing face of customer experience in the age of AI, data analytics in CX, and the future of contact centers. Attendees can expect to gain invaluable insights into innovative customer engagement strategies that leverage AI-enabled personalization, real-time insights, and the implementation of a customer-centric culture. The event is also a celebration of achievements within the customer experience domain, highlighting successful case studies and pioneering efforts that have helped brands forge deeper connections with their customers.